CUSTOMER POLICIES
SHIPPING
We offer shipping services throughout Pakistan, facilitated by reputable courier companies such as Leopards Courier Service (LCS) and Asia Cargo.
The usual shipping time is 3 to 4 days, although delivery may take up to 7 days in exceptional cases. Factors affecting delivery times include logistics, inventory management, incorrect addresses, lack of cooperation and communication from customers, technical faults, public holidays, supply chain issues, and other unforeseen circumstances. Rest assured, our experienced and professional team strives to ensure the safe and smooth delivery of orders to customers in a timely manner.
HASSLE FREE DELIVERY
Online shopping is only as good as its execution and Electro Trendz promises hassle free delivery right from the moment you order to when your package is dropped at your door. We cater to both major and smaller cities alike, and give you the choice to track your package as it makes its way to you so you always know your order status. If you are unsatisfied with any aspect of your order, we have a simple 7-day return or exchange policy.
PAYMENT OPTIONS TO SUIT EVERY STYLE
You can choose to pay through a Credit/Debit Card, JazzCash, EasyPaisa, Sadapay, Payoneer, and even RAAST ID now, or opt for Cash on Delivery (COD). You can also avail exclusive offers by subscribing to our monthly newsletter and getting amazing deals and discounts via email with exclusive discount coupons only for you.
RETURNS AND EXCHANGES
We offer a 7-day exchange policy for all products.
For products purchased in-store, customers may exchange within 7 days of purchase.
For products purchased online, we offer both 7-day exchange and return options. Returns are accepted within 7 days of delivery only if the product is completely new and unused.
Products eligible for exchange or return must be in their original condition with all packaging intact.
PAYMENT RETURN POLICY
In the event that a product received does not match the images or description provided on our website, customers may request a payment return within 7 days of delivery.
Return Payment (excluding Delivery Charges and VAT*) will be processed within a reasonable timeframe.
WARRANTY POLICY
Products with a one-year brand warranty can only be claimed through the respective company’s service center.
Electro Trendz bears no liability or responsibility for warranty claims, as the warranty is offered by the company and not by Electro Trendz personally.
SIMPLIFY CORPORATE PURCHASES
Who says corporate purchases need to be a complicated affair? When you opt for Electro Trendz Corporate Solutions, you get an efficient and transparent solution for your business’ bulk purchasing needs. We’re proud to be working with some of the most prestigious organizations in Pakistan across a number of different industries. Some of them include;
Adidas & Nike Stores, Maria B Outlets, Hush Puppies, Baskin Robbins, Naqshi outlets in Emporium Mall, Lahore, Social Square Johar Town, Fatima Fertilizer Limited, and other top of the class cafes and restaurants.
